Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service.

Interpretation and Definitions

Company refers to SparkProxy. Service refers to the Website at sparkproxy.io. App refers to the SparkProxy desktop application offered as the SparkProxy Free VPN, and Community to the network of App users who share bandwidth, as defined in Our Terms of Use. Personal Data is any information that relates to an identified or identifiable individual.

Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide: email address, first and last name, phone number, address, and payment information.

Identity Verification Data (Free Trial)

If You activate the Free Trial, We require You to submit a government-issued photo identification document and a live photograph of Yourself for comparison against that document. This data is collected solely to confirm Your identity and Your eligibility for the Free Trial, as described in Our Terms of Use.

This verification is performed in-house by SparkProxy; We do not share Your identification document or live photograph with any third party. Once verification is complete, whether the outcome is successful or unsuccessful, the submitted document and photograph are permanently deleted. We do not retain a copy of either, and We do not generate or retain any biometric template, facial geometry data, or other biometric identifier derived from them. The only record We keep is a verification result (pass or fail) linked to Your account.

Where this data constitutes biometric information or special category data under applicable law, We process it only on the basis of Your explicit consent, given at the point of submission, and solely for the identity-verification purpose described above.

Usage Data

Usage Data is collected automatically and may include your IP address, browser type, pages visited, time and date of visits, and diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service. Cookies may be Session or Persistent. We use:

• Necessary / Essential Cookies: to provide services and authenticate users.
• Cookies Policy / Notice Acceptance Cookies: to identify if users have accepted cookies.
• Functionality Cookies: to remember Your choices and preferences.
• Tracking and Performance Cookies: to track traffic and improve Our Service.

Use of Your Personal Data

We may use Personal Data to: provide and maintain Our Service; manage Your account; process payments; contact You; provide marketing communications; and improve our Service.

Analytics Providers

• Google Analytics
• ActiveCampaign
• HelpScout
• CrazyEgg
• Airtable

Payment Processors

• Razorpay: Privacy Policy
• Stripe: Privacy Policy

Retention of Your Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.

Identification documents and live photographs submitted for Free Trial verification are an exception to this general rule: they are deleted immediately upon completion of verification, as described under Identity Verification Data above, rather than retained for the duration of Your relationship with Us.

Security of Your Data

The security of Your Data is important to Us. While We strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet is 100% secure.

GDPR Privacy

If You are within the EU, You have rights including: access to Your data, correction, erasure, data portability, and the right to withdraw consent. Contact us at support@sparkproxy.io to exercise these rights.

Where We process biometric data, such as the live photograph submitted for Free Trial identity verification, We treat it as a special category of personal data under the GDPR and process it only on the basis of Your explicit consent.

CCPA Privacy

California residents have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information. Contact us at support@sparkproxy.io.

Identification documents and the biometric information processed for Free Trial verification are treated as Sensitive Personal Information under the CCPA. We use this information only for identity verification, We do not sell or share it, and You have the right to limit its use.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

SparkProxy Chrome Extension

The SparkProxy browser extension collects no personal data beyond what is necessary to authenticate you with your SparkProxy account.

Data Stored Locally

The following data is stored locally in your browser only and is never shared with third parties:

• Your authentication token
• Your proxy credentials (host, username, password)
• Your selected proxy port and country
• Cached account stats for instant loading

Data Transmission

This data never leaves your browser except when communicating with app.sparkproxy.io (our own servers) to authenticate, load your dashboard, or establish a proxy connection.

Third-Party Data Sharing

We do not sell, share, or transmit your data to any third party. We do not use analytics, tracking pixels, or third-party SDKs within the extension.

SparkProxy App (Free VPN)

The App has no account or login. This section describes the information it and the SparkProxy relay process when You install and use it. It applies in addition to the rest of this Privacy Policy.

Information We Process

• Device registration: Your device's name (the Windows or Linux computer name, or the Android device name or model), sent once when the device registers, and the access keys issued to that device. Access keys are stored by Us only as one-way hashes.
• Device identifier: a one-way hash of Windows' machine ID, Linux's machine-id or Android's app-specific ID, sent with the App's requests. It lets Us block a device that misuses the service from registering again. The identifier itself is not sent.
• Network details: the public internet address the device connects from, the internet provider, and a classification of the network as residential, mobile, proxy or datacenter.
• Consent: the version of the terms You accepted and when You accepted them.
• Connection details: connection status, the location You select, the exit used, session start and end times, and traffic totals.

How We Use It

We use this information to operate the Community, confirm that a sharing device is on an eligible home, ISP or mobile network, keep the service secure and reliable, respond to abuse reports, and test the service. We process it because it is necessary to provide the App You chose to use, and for Our legitimate interest in preventing misuse. Community bandwidth sharing is based on the consent You give in the Windows installer or on the App's terms page on Android or Linux.

If You Share Bandwidth

While sharing is on, the relay periodically requests a public IP echo service through Your connection to confirm the network You share from, and checks that address against public network ownership data. Web traffic from other Community members may leave through Your public address, so the websites they visit can see that address, and so can a member browsing through Your connection, in the same way any website can. When choosing a location, other members are shown only a country and city, never Your device name or session details.

Authorized SparkProxy operators can see a sharing device's public address, internet provider, session identifier, relay latency and operational counters in a protected administration interface, for operations and abuse response. They may also issue a temporary credential limited to that sharing session for testing, support, security and abuse investigation.

Third-Party Services Used by the App

• ip-api.com: the App sends a request to this service to classify Your network and show Your country and city in the App, and, while You are connected, to show the location and provider of the exit You use. This information is shown to You and is not sent to or stored by SparkProxy. Privacy information
• Public IP echo services (api.ipify.org, checkip.amazonaws.com, icanhazip.com and ifconfig.me): used by the relay, one at a time, as the public IP echo service described above.

Retention and Your Choices

Operational records are kept only temporarily, for security, reliability, abuse response and testing. Connection information is also logged as described in the Connection Logging and Usage Data section of Our Terms of Use. You can stop sharing or disconnect from the App menu, turn off its startup entry (Windows startup apps or Your Linux desktop's startup applications), or uninstall it at any time. To ask for the records about Your device to be deleted, email support@sparkproxy.io; We may keep records We are required to keep by law or need for an open abuse investigation.

Contact Us

By email: support@sparkproxy.io